PRIVACY POLICY
Please find below the Privacy Policy operated by TRIPTYCH TRAVEL & EVENTS UG (registered company in Germany HRB 93393) whose registered office is at Kirchfeldstraße 103, 40215 Düsseldorf, Germany.
TRIPTYCH TRAVEL & EVENTS UG treats the handling of personal data seriously. The Privacy Policy below details how TRIPTYCH TRAVEL & EVENTS UG will treat your personal data after it has been collected by TRIPTYCH TRAVEL & EVENTS UG.
TRIPTYCH TRAVEL & EVENTS UG assures that it will only use your data as specified herein or for its legitimate business reasons.
COLLECTION AND USE OF DATA
1. Unless otherwise provided in the Privacy Policy or the Booking Terms and Conditions, TRIPTYCH TRAVEL & EVENTS UG will not sell, rent or trade your personal information to third parties for marketing purposes without your express written consent. TRIPTYCH TRAVEL & EVENTS UG will only pass your data to other third parties in accordance with this Privacy Policy and the Booking Terms and Conditions, or if required to do so by law. TRIPTYCH TRAVEL & EVENTS UG may disclose your data to certain permitted third parties, such as third party service providers, TRIPTYCH TRAVEL & EVENTS UG’s own professional advisers who are bound by confidentiality codes and when TRIPTYCH TRAVEL & EVENTS UG is legally obliged to disclose your data.
2. TRIPTYCH TRAVEL & EVENTS UG can obtain personal data from you (including your name, postal address, telephone number, email and your credit/debit card details in order to forward payment to ground handlers and confirm the booking) from a number of different sources:
a. When you search for or request details on services or holidays from the Website, or if you supply us with your details when discussing matters over the telephone to us, or if you submit a request for details to be provided to you by mail or email.
b. When you complete and submit a booking by email or by telephone TRIPTYCH TRAVEL & EVENTS UG, together with any applicable methods of payment.
3. TRIPTYCH TRAVEL & EVENTS UG needs your name, address and/or email address so that it can send out information to you and advise you of special offers and promotions it thinks may be of interest to you. TRIPTYCH TRAVEL & EVENTS UG also requires this information about you, and others included in your group, in order to complete bookings.
4. In order to complete your booking, TRIPTYCH TRAVEL & EVENTS UG will also need to collect information about you, and others included in your group, to pass to ground handlers and other third parties for the purposes of confirming your booking. This applies to any sensitive information that you give to us such as information relating to disabilities, dietary requirements and/or religious beliefs. This may involve the transfer of information outside the European Economic Area (“EEA”) and by providing TRIPTYCH TRAVEL & EVENTS UG with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. If you are travelling to the United States, the US Customers and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. The information collected may include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and any relevant travel documentation to you), your email address and telephone number (if TRIPTYCH TRAVEL & EVENTS UG needs to contact you about your booking urgently), and the same details of those in your party.
5. We will also use your email address and any other personal data you may provide to us when you subscribe to our newsletter through our website.
6. You have the right to ask TRIPTYCH TRAVEL & EVENTS UG not to process your personal data for marketing purposes. You also have the right to access information held about you by TRIPTYCH TRAVEL & EVENTS UG. Your right to access can be exercised in accordance with the Data Protection Act 1998, as amended from time to time, and any access request may be subject to a fee of €50 to meet TRIPTYCH TRAVEL & EVENTS UG’s costs in providing you with details on the personal data we hold about you.
7. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8. We do not disclose information about identifiable individuals to third parties, but we may provide them with aggregate information about our service. We may also use such aggregated information to help third parties reach the kind of audience they want to target . We may make use of the personal data we have collected from you to enable us to comply with these authoriSed third parties’ wishes to that target audience.
9. We may disclose your personal information to third parties in the event that we sell or buy any business or assets (in which case we may disclose your personal data to the prospective seller or buyer of such business or assets).
10. TRIPTYCH TRAVEL & EVENTS UG operates in accordance with the Data Protection Act 1998, and any amendments thereto.
CONSENT
By disclosing your personal information via the Website, over the telephone or via email or post you consent to the collection, storage and processing of your personal information by TRIPTYCH for the purposes of processing a booking with a service provider.
If you opt-in to receiving information from us, or information from selected third parties, then such consent shall be valid for as long as we do not hear from you that you wish to unsubscribe to receiving such information. You may at any time unsubscribe to receiving information from TRIPTYCH TRAVEL & EVENTS UG (or any third parties who you may have previously provided your consent to receiving information from) by sending an email to contact@itistriptych.com .
CHANGE / MODIFY
Details If you change your contact details, please send an email with your new details to contact@itistriptych.com.
Any changes to this Privacy Policy will be posted to this Website and (where appropriate) emailed to the last email address you have given to us, and become effective as of the later of the date we post on the Website or send the email. If such changes are overall disadvantageous to you, you may object to them within 20 days after their being posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we have already collected; but only to information we collect in the future.
COOKIES POLICY
This website uses cookies to allow us to see how the site is used and to remember your preferences. The cookies cannot identify you. If you continue to use this site we will assume that you are happy with this.
This website uses the following cookies:
a. Google Analytics: this cookie allows us to see information on user website activities including, but not limited to pages views, source and time spent on the website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website and make improvements to the customer experience.
b. Google Adwords: using Google Adwords we are able to see which pages and searches helped to lead you to our site. This allows us to make better use of our paid search budget.
c. DoubleClick: we use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.
CONTACT
If you have any questions or concerns about the information TRIPTYCH TRAVEL & EVENTS UG holds about you, you may email TRIPTYCH TRAVEL & EVENTS UG at contact@itistriptych.com.